CBC Logo REVISEDcirca £70-100k plus excellent banking benefits.

Our client is part of a global banking group who are recruiting for a newly created role as Head of Client Management. The Head of Client Management is a key role in the companies structure, with overall responsibility for credit and client management of the existing book. The role has line management responsibility for 4 UK wide Client Directors, who manage total assets of c. £1BN.

Key Responsibilities:

  • Maintaining awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect the customers.
  • Setting and overseeing execution of targets by Client Managers to ensure that team goals and objectives.
  • Designing and implementing workable, innovative solutions for customers individual needs plus generate and receive quality referrals for-from other parts of the Group.
  • Managing a client portfolio in order to maintain existing and generate new income for the business. Undertaking sector-portfolio planning and client monitoring-contact.
  • Managing portfolio customers and follow end to end Client Management process ensuring superior client experience.
  • Working closely with colleagues to promote awareness of Receivables Finance products, strategies and competitor information.
  • Maintaining a balanced approach to risk management.
  • Maintaining close liaison with intra country, intra region and cross regional colleagues-stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions and to the overall direction of regional and global business.
  • Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Managing the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.
  • Leading the development, implementation and maintenance of a Global - Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
  • Leading the implementation and oversight of policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

The ideal candidate for this role will have:

  • A flexible and adaptable management style with experience of developing yourself and others.
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
  • Worked collaboratively with other colleagues, supporting them when possible.
  • A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications.
  • Dealt effectively with highly complex commercial information and business challenges to create strategic business plans which effectively deliver results.
  • Promoted and led best practice in risk and compliance management in a similar organisation.
  • Experience of building and managing complex relationships with significant customers.
  • A track record of successfully identifying and developing significant-complex business propositions that attract and entrench customers, in a fair and ethical way.

In addition to the details listed above, the ideal candidate will have:

  • Relevant product knowledge including knowledge of risk.
  • Proven experience of delivering an agreed Client centric strategy.
  • Leading the delivery of an excellent customer service and proactively looking for innovative ways to improve the service delivered to customers.
  • A flexible and adaptable management style with experience of developing yourself and others.
  • Excellent written and verbal communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
  • Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
  • Acted as a strategic advisor to customers, having established and built valuable long-term relationships with significant customers.

Our client is committed to building a culture where all employees are valued, respected and opinions count. This is a great opportunity for someone from the ABL industry to develop their career with an exceptionally strong brand in the market.

Contact: In the first instance please either email Mark Lyons at mlyons@cbcrs.co.uk or call 07790808904 for a confidential discussion